In the 1990’s, “ecommerce” was just coming into the public eye, and many new entrepreneurs burst onto the scene with online business ideas that were exciting, new, and completely unfamiliar to consumers, as well as very unfamiliar to the entrepreneurs who were starting the companies. These brave entrepreneurs were entering a brand new market, with hardly any guidelines or idea of what consumers would like and dislike in an online retail company. It was questionable whether or not customers would even buy online in the first place. But Jeff Bezos, CEO of Amazon, had a plan for Amazon that would ...
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