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STOP :: READ ALL BELOW BEFORE SUBMITTING A TICKET
Posted by Linda Lou on 07 December 2015 11:13 PM

Support Center Hours are Monday-Friday 9:00 AM - 5:00 PM (PST/PDT)

 Click Here to See What Our Time Zone Date & Time is Currently...

If you're having issues, please check this first before submitting a ticket, these steps
will solve 99% of issues you may be experiencing from your wp-admin or your host...

If you bought LeadsFlow Pro Elite please use that activation code
found in your members area menu "Resources > Licenses"

Please allow 12-72 hours Monday thru Friday for your tickets to be answered. We answer all tickets in the order they are received. Your ticket will be answered as soon as possible depending on the number of tickets ahead of yours. Please understand during product launches we are potentially replying to hundreds of tickets per day, your patience is greatly appreciated... During product launches we do work extra hours as well as Saturday as/if needed.

99% of any issue you may experience can be resolved by you, on your end. If none of the below solves your issue submit a ticket and let us know you have checked ALL of the following information on this page regardless of your product/plugin along with the issue you are experiencing... Please remember to "not" submit multiple tickets for the same issue, only submit new tickets for new issues, click here to find your existing tickets.  You will find our IMSC Holiday Support Calendar here..., where our individual Agent and Support Room days off are specified as "off or closed".

Direct access link to our video tutorial knowledge base.  This will also assist you in finding your answers quicker when we are closed or if you don't want to wait for your ticket to be answered. If you don't find the article/video you're looking for try using quotation marks "before and after" your search term for a more refined search; one word terms work best like "footer", "header", "menu" "video", etc.

IF YOU ARE ON A WORDPRESS "MANAGED WEB HOSTING PLATFORM" YOU ARE LIMITED TO WHAT THEY WILL ALLOW YOU TO DO - WE RECOMMEND THAT YOU SWITCH TO A HOSTING PLATFORM THAT INCLUDES "CPANEL ACCESS"...

 

YOU SHOULD NEVER, EVER UPGRADE WORDPRESS within the first 2-4 weeks of its release in order to give developers time to upgrade their plugins/themes.

WHEN YOU DO UPGRADE DISABLE ALL PLUGINS > UPGRADE WP > RE-ENABLE PLUGINS 1 BY 1 to see if there's an issue with any of your plugins & new WP updates! If you find issues disable the plugin & contact support to see if a new version has been released that is compatible w/new WP. Profit Builder's been updated to 1.8.4 and Theme to 3.1.2, you will find them in your members area. Delete your current versions (you won't loose data), deactivate other plugins, download, install...

Click Here if You Have Updated WP :: Click Here if You Are Having Issues w/New PB Versions

Stop WordPress Auto Updates (If your host auto updates WordPress tell them to stop or switch hosts.) 

Here are further instructions for how to update WordPress, Themes, Plugins :: Easy Update Manager


1. Where is my login information? How do I get access to my product to download?

We don't send emails with your login information, except EZPopups, with the rest of our plugins you actually activate your licenses by logging into your jvzoo or clickbank purchase panel within 60 minutes of your purchase, clicking on the products and following the member registration links to choose your username/password for your members area. Once you have done that go back and activate any other products/OTO's you have purchased, once you have registered and activated your products you can login at your respective product members areas. If you purchased EZPopups our system will automatically send you your login information after your purchase is complete...if you don't find it in your main email box check your spam folder, and, it is also possible that you typed your email address incorrectly, check your jvzoo/clickbank receipt to be sure. If you typed your email address incorrectly let us know and we will be happy to assist you during our regular working hours as noted above...

Members Access Areas "AFTER ACTIVATING YOUR PURCHASE FROM YOUR JVZOO OR CLICKBANK ACCOUNT": 
Profit Builder :: Azon Authority :: Rapid Mailer :: WPBlog Rocket :: Inner Circle Accelerator::EZPopups ::
Rapid Software System :: LeadsFlow Pro :: Sellosity :: 
(links will open in a new window)

If you run into an issue with registering your purchase to your members area send us your receipt, along with the username and password you want to use and we will set it up manually (username cannot be email address and password must be a minimum of 8 characters), but, please do try to activate it from your purchase panel first as we may not be able to do it for you right away depending on the number of tickets that are ahead of yours...

Content Firestorm Download:
You will find Content Firestorm in your members area menu at http://wpblogrocket.com/members/members-dashboard under the "Tutorials" link, hover your mouse over "Tutorials" you will see a drop down, the last listing is "Content Firestorm" click, download button is below the video...please note that Blog Rocket and Content Firestorm have their own separate activation codes, you will find both of them in your members area menu > "Licenses".

INNER CIRCLE ACCELERATOR TRIAL:
When you purchased one of our products you received an email from us giving you free access to the "Inner Circle Kickstart Membership" with a username/password. If you sign up for the $1.00 trial you need to activate it from your JVzoo purchase panel. The link there will take you to a registration page where you will choose "Existing Member" and input the same username/password you received for the Kickstart membership and your account will be upgraded to the Accelerator level where you will have access to everything and will no longer receive the "Oops you need to upgrade message..." If you're receiving that message it merely means you haven't activated your trial...

If you have issue activating your trial submit a ticket with your purchase receipt to-ATTN: Linda Lou and I will be happy to activate it for you. If you are an "Accelerator Member" please identify your membership in your ticket and always send to ATTN: Linda Lou...


If you are an Inner Circle Accelerator member and are using your Inner Circle serial # with the plugin you downloaded "from Inner Circle" be sure you check the "I am an Inner Circle member" below the activation areas. If you are installing the plugin you purchased outside of Inner Circle and using that serial # make sure the "I am an Inner Circle member" is unchecked.

2. My activation code doesn't work.
Make sure you have no trailing spaces before or after when you copy and paste to your wp admin area. If you have not installed your plugin from the Inner Circle make sure the box below the activation area "I am an Inner Circle member" is "unchecked"... the other thing to do would be to deactivate your other plugins, activate your new plugin then reactivate your other plugins...this could also be a bad install so backup your site, deactivate/delete your new plugin, download a fresh copy from your members area and reinstall while your other plugins are deactivated.

Make sure your host has not disabled "fsockopen". This function needs to be enabled and is required for activation for our plugins to function… Also ask your host if they are blocking your site to access external websites, in this case our licensing servers, please white list the following IP addresses: 65.75.147.228 you might also try these 67.225.226.133, 67.227.252.22, 64.91.232.226, 67.227.254.153, 67.225.226.131, 64.91.255.54. In addition, make sure your host has the most current PHP 5.5 or 5.6 installed on your site.

If you purchased LeadsFlow Pro Elite or Elite +, please make sure you are using that activation code which you will find in your members area menu "Resources > Licenses".

3. My tickets aren't being answered.
Please submit and reply to all tickets from our main support room http://imsuccesscenter.com/customercare - login and you will see a link "My Tickets" remember to always choose the correct department from the drop down menu before submitting your ticket. If you are using "email protection" systems turn them off or don't expect to receive notification or our reply back to you, they often do not work from our system and is best to always check your existing tickets in our support center. We personally guarantee you that when the support center is open, and we are on shift, every ticket submitted to us through our support center ticket system is being received, being seen, and being answered as quickly as possible...

4. For "ALL" other issues you might experience follow the steps here "BEFORE SUBMITTING A TICKET", please do check them and let us know you have completed the steps listed in that article in your ticket. If you don't check these things or let us know you have we will kindly ask you to come back here to check them before we can assist you... 

5. Please take the time to read our support policies, it will help you better understand our system management and hopefully alleviate any frustrations for you.

6. Direct access link to our video tutorial knowledge base this will also assist you in finding your answers quicker when we are closed. If you don't find the article/video you're looking for try using quotation marks "before and after" your search term for a more refined search...

7. Please check these additional trouble shooting steps on your end before submitting a ticket.

8. 99% of all issues can be resolved by following all of the above issues on your end, and most are things you will need to check and let us know you checked them before we will ask you for access to your site in order to check our plugin for possible issues...

9. Current Plugin Versions


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