Before submitting a ticket please visit the following links:

Knowledgebase: _FAQ
_FAQ - Before Submitting a Ticket
Posted by Linda Lou on 20 July 2016 01:59 PM

We are "not" currently experiencing any known bugs with any of our plugins on our sites or from the members area downloads. If you are experiencing activation issues please send us your wp-admin login details so we can get this fixed for you...

If you purchased LeadsFlow Pro Elite or Elite +, and having activation issues please make sure you are using that activation code which you will find in your members area menu "Resources > Licenses".


Most all issues you may be experiencing 99.999% of the time relate to either a bad installation, a plugin/theme conflict, host memory issues, PHP version issues, or that your host may have updated something on the server, to name a few...

If you're having plugin activation issues, this is generally "always" on your host end, a bad install, and/or a plugin/theme conflict, and relates to the trouble shooting tips below, it can also be that the host is blocking the outgoing connection to our license server, or the connection is timing out from your host to our servers which can relate to a firewall or server configuration, so check the troubleshooting steps below, and/or get with your host as to outgoing connection etc. Also, be sure there are no blank spaces before or after when copying your codes, and, if you haven't downloaded your plugin from the Inner Circle members area make sure the "I am an Inner Circle member" box is "not" checked...

If they can't or won't help you see the hosts we recommend below. If you don't want to switch hosts let us know and we'll go to the next step with you "after" you've done the steps we suggest:

Please do all of the following before submitting a ticket as we cannot do these things for you: (we know this may feel daunting if you're new to internet marketing but as a webmaster you do need to know how to manage your site; these steps are simpler than they look) if you're nervous about it contact your host to help you...

1. Please clear your browser cache and if you use a cache plugin, such as W3 Total Cache, clear the page cache as well, or back your site up and deactivate the plugin. We generally recommend a service called CloudFlare at http://cloudflare.com, which does the same but without the need for a plugin to be installed.

2. Please back your site up, delete your IMSC plugin or IMSC theme, download a fresh copy from your members area, installing it either via FTP or the Wordpress dashboard. Not only does this ensure you have the latest versions, this also ensures that you don't have a bad installation. You won't lose data by doing this. With regard to Profit Builder, f you are not using the Profit Builder Theme, please back your site up and temporarily switch to it, and see if the issue resolves itself. If it does, you could install Profit Builder into a sub-directory and link to your site from there (instructions on subdirectory installation are below).

3. Once this is done, please go to https://imsuccesscenter.com/customercare/index.php?/News/NewsItem/View/7/trouble-shooting which provides a step-by-step procedure to check for plugin conflicts.

4. Please ask your host to have your memory levels set as here and ensure they have you set up with PHP 5.5 or 5.6 :

#Change upload limits
file_uploads = On
post_max_size = 64M
upload_max_filesize = 64M
memory_limit = 256M
max_execution_time 0
#Change upload limits end

Most important part is memory_limit, they can set it to higher to resolve your issue.

In the case of the upload max file size, this ensures that you can upload IMSC plugins and IMSC themes with no issue.

The max execution time simply means that any operations that a plugin or theme is doing will not time out. Memory simply refers to the amount of data that can be processed. Your host can make these changes, typically through cPanel, using a file called php.ini or with some hosts that file is referred to as .user.ini...

You can also do this yourself, if your host allows it, as here (this video references hostgator but the process is generally the same): https://imsuccesscenter.com/customercare/index.php?/Knowledgebase/Article/View/847/23/profit-builder---check-memory-and-php-settings-in-hostgator 

Here is a video to show you how

You may also want your host to increase the memory available to Wordpress as well: https://docs.woothemes.com/document/increasing-the-wordpress-memory-limit 

We also suggest that you make sure your host does not have fsockopen() disabled for security reasons as it is necessary to be enabled to connect with our license servers,  have your host whitelist the following IP addresses for our main license server: 65.75.147.228 you might also try these 67.225.226.133, 67.227.252.22, 64.91.232.226, 67.227.254.153, 67.225.226.131, 64.91.255.54

5. You can also raise the amount of memory Profit Builder uses to 256 MB as here (if you are using it): https://imsuccesscenter.com/customercare/index.php?/Knowledgebase/Article/View/435/23/profit-builder---how-to-setup-memory-limit 

6. Additionally, if you still see the issue, please install your IMSC plugin or IMSC theme into their own sub-directory with their own database and Wordpress installation to see if you have the same issue (for Profit Builder do not install any other plugins, apart from the Visual Icon Font plugin required by Profit Builder Theme). Here's a video on how to do this, it references Rapid Mailer, but the process is the same: https://imsuccesscenter.com/customercare/index.php?/Knowledgebase/Article/View/132/24/rapid-mailer---how-to-install-in-a-sub-directory 

7. If the issue still exists back your site up and reinstall core Wordpress files as here:  
https://imsuccesscenter.com/customercare/index.php?/Knowledgebase/Article/View/576/33/faq---how-to-reinstall-core-wordpress-files 


8. If after checking all of the above let us know you have completed these steps and we can then go to the next steps with you.

If your host won't help you with any the above you really should move your site to a better and more reliable hosting environment:

You might consider:

Siteground 50% off First Month of Hosting > discount code SELLOSITYROCKS

WPEngine Hosting 20% off First Month > discount code wpe20off

BigScoots > They are competitively priced and their support answers tickets within the hour most times. One of our agents uses the 155cc shared plan and has never had an issue with any of our products there, they also have a turbo plan...

(10 vote(s))
Helpful
Not helpful

Comments (0)