Before submitting a ticket please visit the following links:
Can't Activate My Plugin
Posted by Linda Lou on 17 March 2016 11:37 AM
Make sure you have no trailing spaces before or after when you copy and paste to your wp admin area. If you have not installed your plugin from the Inner Circle make sure the box below the activation area "I am an Inner Circle member" is "unchecked"... the other thing to do would be to deactivate your other plugins, activate your new plugin then reactivate your other plugins...this could also be a bad install so backup your site, deactivate/delete your new plugin, download a fresh copy from your members area and reinstall while your other plugins are deactivated.
Make sure your host has not disabled "fsockopen". This function needs to be enabled and is required for activation for our plugins to function… Also ask your host if they are blocking your site to access external websites, in this case our licensing servers, please white list the following main IP address: 220.127.116.11, you might also wish to try 18.104.22.168, 22.214.171.124, 126.96.36.199, 188.8.131.52, 184.108.40.206, 220.127.116.11. In addition, make sure your host has the most current PHP 5.5 installed on your site.
Also, if you are using the host TSO, we have had a few customers experiencing this same issue even though they also have other (older) domains with Profit Builder, on the same host account running without any issues.
It is my understanding that Liquid Web has "Null Routed" the IP address 18.104.22.168 due to someone sharing that IP address attacking their shared servers from TSO host, so they are not comfortable removing that block.
Additionally, since we are not sure if the other IPs on the TSO hosting platform have been null routed, we advise that you switch to a different shared server on TSO, purchase your own dedicated IP address, or you can switch hosts.
If your host won't help you with any the above you really should move your site to a better and more reliable hosting environment:
Siteground 50% off First Month of Hosting > discount code SELLOSITYROCKS
WPEngine Hosting 20% off First Month > discount code wpe20off
BigScoots > They are competitively priced and their support answers tickets within the hour most times. One of our agents uses the 155cc shared plan and has never had an issue with any of our products there, they also have a turbo plan...