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Profit Builder - Templates Cannot Be Installed
Posted by Linda Lou on 17 February 2016 01:50 PM

If you find that you are having issues with Profit Builder templates installing it generally relates to a host memory issue:

Please ask your host to raise your memory limit and upload limit as here:

#Change upload limits
file_uploads = On
post_max_size = 64M
upload_max_filesize = 64M
memory_limit = 256M
max_execution_time 60
#Change upload limits end

Most important part is memory_limit = 256M, they can set it to higher to resolve your issue.

In the case of the upload max file size, this ensures that we can upload things like the Profit Builder Theme with no issue.

The max execution time simply means that any operations that a plugin or theme is doing will not time out. Memory simply refers to the amount of data that can be processed. Your host can make these changes, typically through cPanel, using a file called php.ini.

You can also raise the amount of memory Profit Builder uses to 256 MB as here: https://imsuccesscenter.com/customercare/index.php?/Knowledgebase/Article/View/435/23/profit-builder---how-to-setup-memory-limit

Please also do the following:

1. Please back your site up, delete Profit Builder and Profit Builder Theme download a fresh copy from your member area, installing it either via FTP or the Wordpress dashboard. Not only does this ensure you have the latest version of the plugin and the theme, this also ensures that you don't have a bad installation. You won't lose data by doing this.

2. Once this is done, please go to https://imsuccesscenter.com/customercare/index.php?/News/NewsItem/View/7/trouble-shooting and read the post dated Jan. 29, titled "Trouble Shooting" which provides a step-by-step procedure to check for plugin/theme conflicts.

3. Additionally, if you still see the issue, please install Profit Builder and the Profit Builder theme into their own sub-directory with their own database and Wordpress installation and create a page to see if you have the same issue (do not install any other plugins, apart from the Visual Icon Font plugin required by Profit Builder Theme). Here's a video on how to do this, it references Rapid Mailer, but the process is the same: https://imsuccesscenter.com/customercare/index.php?/Knowledgebase/Article/View/132/24/rapid-mailer---how-to-install-in-a-sub-directory

If you still have the issue submit a ticket and let us know you have completed all of the troubleshooting steps as above...

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