Before submitting a ticket please visit the following links:

Knowledgebase
Sellosity - Setting Username and Password During Install
Posted by *Linda Lou* on 09 January 2018 01:08 PM

Question:
I manually uploaded the files and installed them however when once that is done the first screen that pops up is a sign in page and I cant for the life of me sign in. How can I go about finding the username that I chose for that site? I tried to hit "forgot password" thinking that might be the issue but it doesn't accept any emails that I would use or own to send a change password to. Please let me know where I can find this information at or how to go about resetting it. thanks

Answer:
For some reason, every so often the database you create in your host, doesn't capture your login details. While you could mess around in PHPMyAdmin trying to find the password, the easiest thing to do is run the installer again and set your username and password in Step 3, as here:

(0 vote(s))
Helpful
Not helpful

Comments (0)