Online review management is a sensitive task to tackle. Your hands are tied in a number of ways, both from a technical standpoint and from a moral standpoint. On the one hand, you have online review hubs like Google Maps/Places and Yelp that impose strict guidelines on what owners can and cannot say in response to reviews. On the other, you have very little control over what disgruntled employees or angry customers say in a review about your business. While you have to pay attention to your online review management to a certain extent, you can’t let every bad review ...