NOTE: Due to the current volume of tickets, our average answer time is 48-72 hours. Your tickets are important to us and please know we will get to your ticket as soon as we possibly can.

If you are having problems upgrading your account to Accelerator from Kickstart level or having trouble creating an account here are a few steps you can take. 

First, when you purchase many of our products we usually create a FREE Kickstart Account automatically. As such, when you decide to upgrade and checkout, you will be taken to a member registration form.

You will need to click on the "Existing Member" link in step 1. Once you are on the Existing Member page, enter your Kickstart Account login details that were emailed to you at the time of purchase of a product. 

If you are unsure of your account username and password it will be the same email as the email you used for your product that you purchased. If you don't know your Kickstart password or cannot find the email with this information, you can reset your password by clicking here. This will only be for your Kickstart account and will not change your product logins.

If you cannot find your original sign up link and you purchased via JVZoo you can click here to access to your purchases:
https://customer.jvzoo.com/portal/purchases

If you purchased via Clickbank you can click here and enter your Transaction ID:
http://www.clickbank.com/orderDetail.htm

If you continue to have problems accessing, upgrading or creating your account, please send us a ticket and we will be happy to help.

Here are the First Things to Try Before Contacting Support:

1. First and foremost, back up your site before you do anything...
2. Make sure you are on the latest version of IMSC Rapid Mailer as we regularly make updates to add features and fix issues. The latest version is 1.0.1
3. Deactivate all other plugins except IMSC Rapid Mailer. If the problem is resolved, then reactivate the other plugins one-by-one to see which plugin is causing the conflict.
4. Please make sure there are no spaces in the API keys if you are having problems connecting to an account.

What Are the Requirements for This WordPress Plugin?

This is designed to run on self-hosted WordPress sites only. You will need at least WordPress 3.0+, PHP 5.2+ with Curl  - 99.9% of good hosts meet or exceed these requirements. We have tested this on a wide range of hosting environments from many different hosting companies in our commitment to make sure our customer's experiences are as smooth as possible. If you have any questions or concerns about your host and if they support our products, we have a built in "ENVIRONMENT TESTER" which self-optimizes the plugin to adapt to your host.

Can This Run on WordPress.com or Other Sites?

This is a WordPress plugin for self-hosted WordPress sites only. Sites that use WordPress Multi-User like WordPress.com do not allow you to install your own plugins. However, if you do run your OWN WordPress MU site, our plugin is FULLY COMPATIBLE if you have the developer license.

How Do I Install This Plugin?

Go to "Plugins/Add New" in the admin section of your Wordpress back end. Select "Upload". You can then select the ZIP file of the plugin you downloaded from where ever you saved it on your computer and press the "INSTALL NOW" button. When the plugin is uploaded you can then press the "ACTIVATE" link. From there you can proceed to the settings and configure your plugin as needed. Watch the training video to see how to install and set it up. Click Here for the Training Video.

I Get An IONCUBE Error. What Do I Do?

All of our plugins use IonCube loaders. These are supported by most good hosts. If you receive an error like "WARNING - This Plugin Needs IonCube Loaders and Your Host Does Not Have These" then your host does not have them loaded. We DO NOT provide support for hosts that do not have IonCube loaded because every host is different. However, we have links to the most common hosts who do not support IonCube, but should be able to assist in getting it installed if you ask for it. Click Here for More Info....

Can I Download These Videos for Offline Viewing?

At this time we cannot offer downloads of the videos. This is due to piracy. Some people buy the course and then download the videos and share them on Warez sites. It is unfortunate that these people will spoil it for everyone else, but we have to do what we can to prevent this happening.

I get an error when processing the queue manually or automatically?

Occassionally on some servers the database may timeout from retrieving the number of posts to process. We are aware of this and we are making some adjustments to solve this on limited host environments. An update will be released shortly.

I ordered the Inner Circle $1 Trial but I do not see my IMSC PingFresh?

If you look in your Customer Portal at JVZoo you will see all the products you ordered and a special button to access each one. You can access them by Clicking Here Now >>

I ordered the Developer License but my account says Multisite or Single?

If you purchased the upgrade to the DEVELOPER level you need to make sure you click the DEVELOPER UPGRADE button inside your JVZoo customer portal. You will be prompted to upgrade your existing account to the higher level. You can get to your customer portal at JVZoo by  Clicking Here Now >>

How Do I Install the Plugin?

I Get an IONCUBE Error, What Do I Do?

What are the Requirements for This WordPress Plugin?

Can this run on WordPress.com or other sites?

This quick article is designed to help our valued customers quickly troubleshoot common problems:

For faster service, please try these steps before you submit a ticket.
These are the steps we will recommend when you first contact us.

1. Please make sure you have a full backup of your website before you try any of these steps.
   
   
2. Deactivate, delete and reinstall the plugin. Check to see if the issue is solved.
   
   
3. Deactivate all other plugins to see if your problem is fixed. If so, reactivate the other plugins one-by-one to see which one causes the problem.
   
   
4. If there is still a problem, try changing your theme. Use one of the default themes to see if it is conflicting with the plugin.
   
   
5. If you are having problems with connecting to social sites, etc., (when using Syndication Rockstar, for example) verify that the account you are trying to connect to is active and that the username and password are correct. Double check that your information does not contain extra spaces, etc.
   
   
6. When using Syndication Rockstar, if you are connecting with OAuth (Twitter, Tumblr, Facebook, etc.) make sure your main site URL (http://www.yourdomain.com) is in the CALLBACK URL field on the social site app settings you are connecting to. Please refer to our Syndication Rockstar training videos for detailed instructions for each social site account.
   
   

Please try all steps that are relative to your issue before submitting a ticket. If these steps have not solved your problem, please feel free to submit a Support Ticket and our dedicated professionals will provide more in-depth troubleshooting assistance.